//Returns + Exchanges


RETURNS & EXCHANGES

WE DŽO STRIVES TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND DELIVER BEAUTIFUL HIGH QUALITY GARMENTS. ALL ITEMS ARE THOROUGHLY CHECKED BEFORE SENDING AND ARE PACKED WITH CARE. YOUR SATISFACTION IS OUR HIGHEST CONCERN. ALL ITEMS MUST BE TRIED ON WEARING UNDERGARMENTS AND WILL NOT BE ACCEPTED IF ALTERED OR IF THERE ARE SIGNS OF WEAR.


- CONDITIONS OF EXChange/RETURNS?

WHEN ENQUIRING FOR A EXCHANGE/REFUND PLEASE SEND BACK YOUR ORDER ENCLOSE YOUR RECEIPT IS WITH YOUR ITEM. ONCE THE ITEMS HAVE BEEN RECEIVED THEY WILL UNDERGO A QUALITY REVIEW AND ONCE CLEARED, YOU WILL EITHER RECEIVE YOUR NEW ITEMS (FOR EXCHANGES), OR REFUND ON THE COST AT PURCHASE (EXCLUDING ORIGINAL SHIPPING COST) DIRECTLY TO THE CREDIT CARD USED FOR THE PURCHASE. YOU WILL RECEIVE EMAIL NOTIFICATION OF THIS. RETURN POSTAGE COSTS ARE YOUR RESPONSIBILITY ALSO.

YOU MAY RETURN ANY PURCHASED ITEM FOR AN EXCHANGE WITHIN 5 DAYS OF THE DATE OF DELIVERY. ITEMS NOT RECEIVED WITHIN THE 5-DAY PERIOD WILL NOT BE ACCEPTED.

PLEASE CONTACT US VIA: HELLO@DZO.COM.AU TO NOTIFY US OF YOUR RETURN AND REASON. AT THIS TIME, ALSO QUOTE YOUR ORDER NUMBER AND DATE. DUE TO THE SELECT NATURE OF OUR PRODUCT, WE CANNOT GUARANTEE THE AVAILABILITY OF MERCHANDISE FOR EXCHANGE.

 

In the event that a change of mind return does not meet any of the above terms, we at Džo reserves the right to reject the change of mind return.