//Returns + Exchanges


RETURNS & EXCHANGES

WE DŽO STRIVES TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE AND DELIVER BEAUTIFUL HIGH QUALITY GARMENTS. ALL ITEMS ARE THOROUGHLY CHECKED BEFORE SENDING AND ARE PACKED WITH CARE. YOUR SATISFACTION IS OUR HIGHEST CONCERN. ALL ITEMS MUST BE TRIED ON WEARING UNDERGARMENTS AND WILL NOT BE ACCEPTED IF ALTERED OR IF THERE ARE SIGNS OF WEAR.


- CONDITIONS OF FULL PRICE ITEMS EXChange/RETURNS?

* WHEN ENQUIRING FOR A EXCHANGE/REFUND PLEASE SEND BACK YOUR ORDER ENCLOSE YOUR RECEIPT IS WITH YOUR ITEM. ONCE THE ITEMS HAVE BEEN RECEIVED THEY WILL UNDERGO A QUALITY REVIEW AND ONCE CLEARED, YOU WILL EITHER RECEIVE YOUR NEW ITEMS (FOR EXCHANGES), OR REFUND ON THE COST AT PURCHASE (EXCLUDING ORIGINAL SHIPPING COST) DIRECTLY TO THE CREDIT CARD USED FOR THE PURCHASE. YOU WILL RECEIVE EMAIL NOTIFICATION OF THIS. RETURN POSTAGE COSTS ARE YOUR RESPONSIBILITY ALSO.

* We will happily accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged Items must be returned in original condition & all dzo tags must be still attached & in its original packaging! 

* Any garments returned to us with stains such as (makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged. Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. dzo reserve the right to deny a refund or exchange if the items do not meet our returns policy requirements once assessed. 

* please note that dzo recommends sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Misha Collection will not be held accountable for any losses.

- CONDITIONS OF SALE ITEMS/ITEMS PURCHASED UNDER PROMO DISCOUNTS EXChange/RETURNS?

* dzo offers exchange on sale items or credit notes only on sale/promo discounted items! the item must alines with all our terms and conditions above to be accepted as a exchange or credit note! 

YOU MAY RETURN ANY PURCHASED ITEM FOR AN EXCHANGE WITHIN 10 DAYS OF THE DATE OF DELIVERY. ITEMS NOT RECEIVED WITHIN THE 10-DAY PERIOD WILL NOT BE ACCEPTED.

PLEASE CONTACT US VIA: HELLO@DZO.COM.AU TO NOTIFY US OF YOUR RETURN AND REASON. AT THIS TIME, ALSO QUOTE YOUR ORDER NUMBER AND DATE. DUE TO THE SELECT NATURE OF OUR PRODUCT, WE CANNOT GUARANTEE THE AVAILABILITY OF item FOR EXCHANGE.

In the event that a change of mind return does not meet any of the above terms, we at Dzo reserve the right to reject the change of mind return.

 

love dzo

 

xx