RETURNS & EXCHANGES
RETURNS + EXCHANGES
džo strives to provide exceptional customer service and deliver beautiful high quality garments. all items are thoroughly checked before sending and are packed with care. your satisfaction is our highest concern. all items must be tried on wearing undergarments and will not be accepted if altered or if there are signs of wear
CONDITIONS OF FULL PRICE ITEMS EXCHANGE/RETURNS ON NON-CUSTOM PIECES?
when enquiring for a exchange/refund please contact us first with what ever issues you may have, and then send back your order enclosed with your order number. once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase. you will receive email notification of this. return postage costs are your responsibility also.
* we will happily accept return of full price items, unworn, unwashed, unmarked, unaltered and undamaged items must be returned in original condition & all džo tags must be still attached & in its original packaging!
* any garments returned to us with stains such as (makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged. garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. džo reserve the right to deny a refund or exchange if the items do not meet our returns policy requirements once assessed.
* please note that džo recommends sending return items via registered post/express post with tracking as we are not liable if your return is not received at our address. if your item/s go missing, you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. if you cannot provide this information, džo will not be held accountable for any losses.
CONDITIONS OF SALE ITEMS PURCHASED UNDER PROMO DISCOUNTS EXCHANGE/RETURNS?
* dzo offers exchange on sale items or credit notes only on sale/ items purchased under promo discount over 30% off! the item must aline with all our terms and conditions above to be accepted as a exchange or credit note! you may return any purchased item for an exchange within 10 days of the date of delivery. items not received within the 10-day period will not be accepted.
DŽO's custom pieces are all made to order, made with your exact measurement's, making them non-refundable, under any circumstances. Please be conscious of this before requesting a custom item with DŽO.
please contact us via: firstname.lastname@example.org to notify us of your return and reasoning. at this time, also quote your order number and date. due to the select nature of our product, we cannot guarantee the availability of item for exchange.
in the event that a change of mind return does not meet any of the above terms, we at džo reserve the right to reject the change of mind return.