SHIPPING & EXCHANGES

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SHIPPING & RETURNS

At DŽO, each garment is thoughtfully designed and produced in limited quantities or made to order. Every piece undergoes a meticulous quality inspection and is carefully packaged to ensure it arrives in perfect condition. Please review the following before placing your order.

SHIPPING

Worldwide shipping available.

Free standard shipping on all Australian orders.

All orders are dispatched with tracking. Tracking details are emailed to you once your order has shipped.

PRODUCTION & DISPATCH

Ready-to-wear styles are in stock and available for immediate dispatch.

Made-to-order styles are handcrafted specifically for you. Please allow 2–4 weeks for your piece to be made and dispatched. Selecting express shipping does not reduce the production timeframe.

For an ETA or to request delivery by a specific date, please contact hello@dzo.com.au prior to ordering. If your order requires additional time, we will contact you directly.

If your order contains both ready-to-wear and made-to-order items, we will contact you to discuss your preferred shipping arrangement.

SHIPPING OPTIONS

Australian orders: Free standard shipping.

International orders: Standard International — estimated 6–27 business days from dispatch — $40 AUD Courier Express — estimated up to 5 business days from dispatch — $75 AUD

Please note that all delivery timeframes are estimates only and begin once your order has been dispatched, not when your order is placed.

DUTIES & TAXES

United States orders: Duties and taxes are included in the purchase price. No additional charges are payable upon delivery.

Other international destinations: Duties and taxes may be included for selected markets and, where applicable, will be displayed at checkout. Where duties and taxes are not collected at checkout, any applicable customs duties, import taxes, and fees remain the responsibility of the customer.

If customs charges are refused and a parcel is returned to DŽO, any return shipping costs, customs fees, duties, taxes, and associated charges incurred by DŽO will be deducted from the customer's store credit.

AUSTRALIAN CONSUMER LAW

This policy does not exclude or replace your rights under Australian Consumer Law. If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.

CHANGE OF MIND

DŽO does not offer refunds for change-of-mind purchases. Eligible returns are issued as a store credit or exchange only.

FULL-PRICE READY-TO-WEAR STYLES

Full-price ready-to-wear items are eligible for exchange or store credit, subject to the following conditions:

  • A return request must be submitted within 7 days of delivery.
  • Items must be unworn, unwashed, unaltered, and free from makeup, perfume, stains, marks, damage, or strong odours.
  • All original tags must remain attached.
  • Items must be returned in their original packaging.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as DŽO cannot accept responsibility for items lost in transit.

Once your return has been received and approved following a quality inspection, a digital store credit will be issued for the purchase value of the item, excluding original shipping costs. Exchanges are subject to availability.

SALE ITEMS

Items purchased with a promotional discount of 20% or more are final sale and are not eligible for return, exchange, store credit, or refund.

Items purchased with a promotional discount of less than 20% are eligible for exchange or store credit only and must meet the return conditions outlined above. Discounted made-to-order styles remain store credit only.

MADE-TO-ORDER STYLES

Made-to-order styles are crafted specifically for you once your order is placed. They are eligible for store credit or 1 item exchange, which must meet the return conditions outlined above. Return requests must be submitted within 7 days of delivery.

CUSTOM ORDERS

Custom orders, bespoke pieces, custom colours, and made-to-measure garments are final sale and are not eligible for return, exchange, store credit, or refund.

HOW TO REQUEST A RETURN

To request a return, please contact hello@dzo.com.au within 7 days of receiving your order and include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Due to the limited nature of our collections, exchanges are subject to availability.

This replaces both pages. Everything is now consistent on the 7-day window, and the discounted made-to-order gap is closed.